Privacy Policy
This Privacy Policy governs the manner in which The Bike Fitter (We/Us) collects, uses, maintains and discloses information collected from Users (individually, a "User") of the www.thebikefitter.cc website and web store (the Site). Users may also be referred to as You (and it's derivatives) and must accept this Privacy Policy in order to use the Site.
You can read the Terms and Conditions for the use of the Site here Terms & Conditions
To read the privacy, medical and billing disclaimers relating to information obtained from you during a fit session please scroll to the bottom of our FAQ'S & Forms page.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, company, email address, mailing address, phone number and other relevant information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance a User's experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
We may use the information we collect about Users' for the following purposes:
To run and operate our Site - We may need your information in order to display content on the Site correctly.
To improve customer service - Information you provide helps Us respond to Your customer service requests and support Your needs more efficiently.
To process payments - We may use the information Users provide about themselves when placing an order to provide the services necessary to fulfil that order. We do not share this information with outside parties except to the extent necessary to provide the services.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics We think will be of interest to them.
To send periodic emails
We may use the email address to send a User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
Other than email correspondence we receive from you, We do not currently store your information on servers owned or controlled by Us. We use third party service providers to help Us operate our business, provide services or administer activities on our behalf. These include the provision of electronic forms for collecting bike fit related information, order processing and shipping from our web store, and merchant services for the processing of payments. Should these arrangements change in the future We will adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data that may be stored on our Site.
Accessing and deleting your information
You are entitled to request a copy of the information that We hold about You, including information stored on servers owned or controlled by the third party service providers We use. You are also entitled to request the deletion of any information We hold about You. We take our privacy obligations seriously and will comply with these requests as quickly as our Site or third party systems allow. We will then provide You with a copy of Your information or confirm the deletion of Your information.
Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information, not linked to any personal identification information, regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help Us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, and collecting payments. We may share Users' information with these third parties for those limited purposes provided that they have given Us their permission.
Electronic newsletters
If We create or make use of electronic newsletters or other forms of regular correspondence We will contact Users in the first instance to seek their permission and allow them to opt-in to our mailing list. Users who opt-in may receive company news, updates, related product or service information, follow up reminders, etc. We may use third party service providers to help Us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share Users' information with these third parties for those limited purposes provided that they have given Us their permission.
Third party websites
Users may find content on our Site that links to the sites and services of our partners, suppliers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
The Bike Fitter has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to ensure they are informed about how we handle any personal information we may collect. You acknowledge and agree that it is Your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using the Site, You signify Your acceptance of this policy. If You do not agree to this policy, please do not use the Site. Your continued use of the Site following the posting of changes to this policy will be deemed as Your acceptance of those changes.
Contacting us
If You have any questions about this Privacy Policy, the practices of the Site, your dealings with the Site, or to request access to or deletion of Your personal identification information please contact us.
This document was last updated on October 11th, 2024.